HPO21 - 21st Century Training and Tools to Create High Performance Organizations
    HPO21 COURSE DETAILED DESCRIPTION AND BACKGROUND INFORMATION

    ORIGIN OF HPO21: From 1994 until today, the owners and principal managers of AfCI LLC and its predecessor
    company created the tools and training provided in today's HPO21 Course. Hundreds of large and small organizations,
    including federal and military agencies and over 200 Small Business Development Centers (SBDC) have received AfCI
    tools and training and given us a high student satisfaction rating (94%).

    See: AfCI Customer List

    How do you know you need this Course? Some organizations are operating at above average performance
    levels and doing all the right things. Most need improvement - and our HPO21 course is aimed at the latter group. To
    discover whether or not you need to take our HPO21 course we invite business owners and leaders as well as
    government organizations, including Economic Development, Workforce Investment, BR&E and similar program people
    to attend our FREE weekly ACI-Xray 1-hour Webinar (Friday 1:30PM-2:30PM EDT).

             Click Here to send us an Email requesting free invitation to our ACI-Xray Webinar (most Fridays at 1:30PM; one hour)   

    Take a close look at the ACI-Xray Dashboard image below to learn the real driving forces behind business retention,
    expansion, sustainment, and growth. We must do more than train our workforce in high growth industries and technology:
    WE MUST TRAIN THE SUPERVISORS, MANAGERS AND LEADERS who make the decisions to sustain, downsize or
    expand. This is why HPO21 is so important.











    We have good reason to believe that business survival, retention and growth are determined by decisions collectively
    made by top managers in Workforce, Operations, Customer, and Leadership areas of the organization. Final decisions
    about adding jobs or downsizing are made at the top - but most decision makers rely on advice of their key people. It
    generally works like this:

    Leaders: C-level executives and senior staff or boards, directly accountable for financial and market performance,
    organizational strategy, and organizational and community leadership. These are the folks who make the decisions about
    adding jobs or downsizing based on their inputs from these three other groups:

    Customers: Leaders, managers, supervisors who directly sell or serve customers and impact product & service
    performance (in the eyes of customers), as well as customer satisfaction and customer-perceived value

    Operations: Dept Heads, managers, supervisors who directly manage or impact process management (design,
    production, delivery and support key processes), project management, administration & facilities, quality and risk
    management.

    Workforce: Dept Heads, managers, supervisors who directly manage or impact workforce satisfaction, workforce
    capability (including job training), workforce engagement and workforce performance.

    HPO21 COURSE OUTCOMES: Your supervisors, managers and leaders in all the above areas will have the training
    and tools they need to assess and improve your organization's workforce, operations, customer and leadership
    performance. Training your own people can save thousands of dollars that you would have to otherwise invest in the large
    and very expensive management consulting firms. You end up with your own team of "Internal Management Consultants"
    each armed with HPO21 tools aimed at significantly improving long term business results.


    WHO SHOULD TAKE THE HPO21 COURSE?
    Small to Mid-Size Businesses (5-500 employees) should send supervisors, managers, and leaders through the
    complete HPO21 course (10 hours).

          THE HPO21 COURSE IS ALSO RECOMMENDED FOR:      
           SBDC Directors and Counselors
            Economic Development Key Personnel
            Business Retention and Expansion Personnel
            Workforce Investment Board Key Personnel
            Federal, State, County and Local Government
            Military Organizations and Programs

    All of the above organizations will benefit from what they learn in this course as well as the access they will have to the
    extensive set of HPO21 policies, practices and tools.

           DETAILED COURSE SYLLABUS & OUTLINE   



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As shown in the ACI-Xray dashboard image to the left (click to link to
enlarge), the survival, sustainment and growth of an organization or
business depend upon how well its supervisors, managers and leaders
achieve excellence in four linked areas: Workforce Excellence, Operations
Excellence, Customer Excellence and Leadership Excellence.